I am unable to action leave requests

I see the request when I log in, but there is no option to approve or deny it

This is usually a result of having multiple user roles associated with your email address. For example, your leave approval structure may have you set up to approve leave in your Employee Self-Service role whilst you have logged in to the system in your Payroll Administrator role. In order to action the leave request, you will simply need to switch roles. Please see the following article:

• Multiple Roles

An employee requested leave, but I haven’t received the email

Please try the following:

• Ensure that the leave approval structure is set up correctly. If you have only an Employee Self-Service role, you will need to contact your Payroll Administrator to do this for you.
• If the leave approval structure has been correctly configured, please check your spam folder for the leave request email.

More information on configuring leave approval can be found in this article:

• Approval Structure Setup

If none of the options on this page resolves the issue, please contact us.